Ezel Refund, Exchange & Cancellation Policy

Your satisfaction matters most. Our customer care team is here to help with exchanges for your Ezel Summer Lawn Collection or embroidery suits. Reach us anytime at ezelpakistan@gmail.com or WhatsApp/call 03457786616.

Domestic Orders (Pakistan)

EID Exchange Policy for Summer Lawn & Embroidery Collections

Share any issues or exchange requests within 7 days of delivery. Late requests won't be accepted. Note: Exchanges process after Eid—thanks for your patience!

• Valid exchange window: 7 days from delivery for online purchases.
• Quick check tip: Inspect your parcel on arrival. Report missing items, wrong products, defects, or issues within 24-48 hours via email or WhatsApp. No complaints accepted after that.

Qualified for exchange (Ezel women's clothing only if):

• Unused with tags intact.
• Original packaging and invoice included.
• Valid reason: defect, wrong size, or wrong item.

If you just don't like the fit or size, you'll cover return shipping (we'll share the address).

Not eligible for exchange:

• Stitched unstitched fabric.
• Sale or discount items (unless damaged/faulty—may take longer).

Pro tip: Double-check sizes before buying Ezel Summer Lawn Collection or embroidery suits. Questions? Contact us at 03457786616 or ezelpakistan@gmail.com.

Ready-to-Ship Items: No exchanges or returns—please review details carefully.

Photo tip: Snap pics of your package and invoice before opening. This speeds up fixes for damaged or wrong Ezel clothing orders.

International Orders

No standard exchange/return for international Ezel orders. For damaged or incorrect items, contact us at 03457786616 or ezelpakistan@gmail.com for help.

Return Policy

Ezel focuses on exchanges, not returns. See our exchange rules above for women's embroidery collections and Summer Lawn in Pakistan.

Refund Policy (Ezel Clothing Refund Pakistan)

No cash refunds. We'll issue a store coupon of equal value for immediate or future use on Ezel Summer Lawn Collection or embroidery suits (check coupon terms).

Order Cancellation

• Cancel paid orders within 24 hours via email, WhatsApp, Instagram, or Facebook.
• After 24 hours, orders process and ship—no cancellations or refunds.
• Post-delivery: Follow our exchange policy.

Ezel may cancel orders if:

• Item out of stock.
• Pricing/listing errors.
• Payment issues.